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Support provides general information that many people ask about. It isn't intended to replace our service representatives when you're having a specific problem using our site. Feel free to call us or use the email feedback form in "Contact us."
What is a PDF?
PDF, short for Portable Document Format, is a type of file that allows you to view and print a document as it actually appears, even if your computer doesn't have the fonts or programs used to create it. You need Adobe Acrobat Reader to view and print PDF documents.
Your browser may already be equipped with this software. If not, you can download a free version (11.0 or higher) from Adobe's website.
For options such as zooming in to increase the size or viewing multiple pages simultaneously, use the toolbar that appears above the document.
Problems you experience accessing our website are sometimes due to your browser or settings. To enhance your viewing experience, we recommend that you keep your browser up to date.
Our site is built to work with the most popular browsers, but it works best with Internet Explorer 7.0 or higher. Check the chart below for the minimum browser version your operating system requires to present our site properly.
You can use these links to download an appropriate browser version:
Computer RAM (memory)